Can I change my filters if I find that they are attenuating too much or too little?

Yes that is possible and free of charge in the first month after purchase as long as the filters are still in new condition. The Pro 10, 15, 17, 20 and 26 can be interchanged. So can the Pro31 and Pro27. It is not possible to change the Pro27 or 31 to a lower attenuation filter than Pro27 because the mould is shaped differently.  If you have purchased any of the ER series it is possible to change the filters with that series as well. The ER9/15/25 are interchangeable.  Please contact us for the details.

How does the order process work?

Once you have ordered through our website, our customer service employee will contact you with the details of a fitting point close by. You can make an appointment with the fitting point to have your impressions taken. The fitting point will send the impressions to Pacific Ears and we will make your product and send it back to you. Our usual turnaround time is about 7 working days from the moment we receive the impressions.

How long will it take to make my custom product ?

Once we have received your ear impressions our production time is usually around 7 working days. This is not a guarantee for delivery within a certain time frame as all custom made products are uniquely shaped and manufactured so it can sometimes take a bit longer to make a perfect pair for you, but often it will be quicker.

It can also vary depending on the number of orders we have in production.